Real-time social at scale: Oreos, Marco Rubio and unplanned moments | SmartBlogs SmartBlogs

What’s missing from the analysis of the Oreo story is that the event on which the brand capitalized occurred during the Super Bowl. The brand already had a command center set up. It had brand and agency representatives all in one room. This type of gathering is the “black swan” event, as we have increasingly fewer cultural moments that bring us all together.

via Real-time social at scale: Oreos, Marco Rubio and unplanned moments | SmartBlogs SmartBlogs.